1. Shipping Costs:

  • Shipping cost is included for solar inverters and BOS materials total order weighting less than 20kG. Beyond 20 kG delivery cost will be separate and communicated with mutual agreement followed by being paid by the customer before dispatch. If the customer doesn’t agree with the delivery charge for the materials above 20kG post order, the order will be cancelled and any payment made by the customer in advance will be refunded.
  • For turnkey solar power plant project, Delivery cost is included with the project cost for West Bengal, Jharkhand, Bihar, Odisha only, For rest of the states transport cost will be extra as actual and that should be paid before dispatch of the materials

2. Shipping Areas:

Our services are currently limited in some shipping areas. To determine the shipping availability and charges for your specific location, please enter the shipping address during the checkout process. Our system will provide you with the applicable shipping charges based on your location.

3. Off-Site Warranty:

In the case of off-site warranty services, where a product needs to be shipped from the customer’s location to either our service center or the Original Equipment Manufacturer (OEM) factory, the shipping expenses are to be borne by the customer.

4. Shipping Address Verification:

To ensure accurate shipping costs and delivery, please provide a valid and complete shipping address. Any inaccuracies or omissions in the shipping address may result in additional charges or delays. JC Green Energy is not responsible for items delivered to incorrect addresses provided by the customer.

5. Shipping Confirmation:

Once your order is processed and shipped, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the progress of your delivery and estimate the arrival date.

6. Shipping Partners:

We collaborate with reliable shipping partners to ensure safe and timely delivery of your products. While we strive to meet estimated delivery dates, unforeseen circumstances or events beyond our control may cause delays.

7. Returns and Exchanges:

For information on returns and exchanges, please refer to our Returns and Exchanges Policy.

8. Contact Us:

If you have any questions or concerns regarding our shipping policy, feel free to reach out to our customer service team at support@jc-enterprise.in or contact us.

9. Shipping timeline:

The shipping timeline depends on the order value and delivery area. We take minimum 2 days to maximum 15 days to execute the order after getting full payments

This is to be noted that we have every right to change the shipping policy without any notice

Thank you for choosing JC Green Energy!