Welcome to JC Green Energy, a brand owned by JC Enterprise. We value your trust in our products and aim to provide you with the best possible service. Please take a moment to read our return policy.

Non-Returnable Products: All products sold by JC Green Energy are non-returnable. We believe in the quality of our products, and we strive to ensure that you receive items in excellent condition. However, we understand that certain situations may arise where an exchange is necessary.

Exchange Policy: Products are exchangeable only in the case of physically damaged items received or transit damage. To initiate an exchange, follow the steps below:

  1. Check Product Condition on Delivery:
    • Upon receiving the product, carefully inspect it for any physical damage.
    • In case of any visible damage, the product condition should be clearly mentioned on the delivery note.
  2. Sign and Return a Copy:
    • Sign the delivery note, indicating any visible damage.
    • Retain a copy of the delivery note for your records.
    • Return a signed copy to the transporter/shipping agent.
  3. Initiate Exchange (In case DN not provided):
    • It may happen that some product generally be shipped through the courier service where there are less scope to return a delivery note. In that case contact our customer support team via email at support@jc-enterprise.in within 3 hours of receiving the damaged product.
    • Provide your order number and details of the damage.
    • Our team will guide you through the exchange process.

Replacement at Our Cost: In the event of a physically damaged product received or transit damage, JC Green Energy will replace the product at our own cost. We are committed to ensuring your satisfaction and will promptly process the exchange.

Different from Warranty Claims: Please note that this exchange policy is distinct from warranty claims. Warranty terms are as per the original equipment manufacturer (OEM) warranty terms. For warranty-related concerns, refer to the specific warranty information provided with the product.

If you have any questions or concerns regarding our return policy, feel free to contact our customer support team at support@jc-enterprise.in

Thank you for choosing JC Green Energy.